Last updated: 21 August 2026
At Real Root, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use and share your information when you visit our website, place an order or interact with us.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Name, mobile number and email address;
- Billing and shipping address;
- Order and transaction details;
- Customer support communications; and
- Basic technical and website usage information.
Payments made through our website may be processed by authorised third-party payment gateways. We do not intentionally store complete card or banking credentials processed by such payment providers.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders;
- Communicate regarding orders, cancellations, refunds or replacements;
- Provide customer support;
- Improve our products, website and services;
- Prevent fraud or misuse;
- Comply with legal, tax and regulatory requirements; and
- Send promotional or marketing communications where permitted by applicable law.
3. Sharing of Information
We may share relevant information with trusted third parties where necessary for our business operations, including:
- Shipping and logistics partners;
- Payment service providers;
- Technology and website service providers;
- Customer support providers;
- Professional advisers; and
- Government, regulatory or law-enforcement authorities where required by law.
We do not sell your personal information as a standalone product to third parties.
4. Marketing Communications
Where permitted, we may send you information regarding our products, offers and updates. You may opt out of promotional communications by following the unsubscribe option, where available, or by contacting us at realrootrtm@gmail.com.
Please note that we may still send essential communications relating to your orders, payments or customer support.
5. Data Retention
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, legal compliance, accounting, taxation, fraud prevention and resolution of disputes.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
7. Contact Us
For any privacy-related questions or concerns, please contact:
Real Root
Shree Parshwa Super Foods LLP
04, Bagdo ka Was, Mohan Talkies, Ratlam, Madhya Pradesh 457001
Email: realrootrtm@gmail.com
Phone / WhatsApp: 9406875695
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.