Last updated: 21 August 2026
At Real Root, we aim to deliver our products safely and efficiently across India through authorized shipping and logistics partners.
1. Order Processing & Dispatch
Orders are generally processed and dispatched after successful payment confirmation and verification of order details.
Dispatch timelines may vary depending on product availability, order volume and operational requirements.
Once an order has been processed or dispatched, it cannot ordinarily be cancelled or modified.
2. Delivery
Delivery timelines displayed on our website are estimates and may vary depending on the delivery location, courier serviceability, weather conditions, public holidays or other circumstances beyond our reasonable control.
We deliver only to serviceable PIN codes. In case a location is not serviceable, we reserve the right to cancel the order and process an appropriate refund.
3. Customer Responsibility
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact details.
Real Root shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information, customer unavailability or repeated unsuccessful delivery attempts.
4. Damaged or Tampered Packages
If a package appears visibly damaged, open or tampered with at the time of delivery, customers are advised to refuse delivery where possible and immediately contact us.
For claims relating to damaged, incorrect or missing products, please refer to our Return, Replacement & Refund Policy.
5. Contact Us
For any shipping-related assistance, please contact:
Real Root
Email: realrootrtm@gmail.com
Phone / WhatsApp: 9406875695